Frequently Asked Questions

How long will the biscuits last?

The biscuits have been tested by a laboratory for a 4-week shelf life which they passed with flying colours. As advised on the packaging please either reseal your bag or place the biscuits in an airtight container to keep them fresh.

Do you have any accreditations?

We have been inspected by both Defra (Department for Environmental, food and rural affairs) and Trading Standards. Both governing bodies have authorised us for business and we continue to work with them closely to ensure our high-quality standards are met.

Do you offer wholesale?

We are pleased to be able to offer a wholesale terms for business’. Please contact us on help@luckydogdeli.co.uk so we can discuss your requirements further. Alternatively feel free to contact us on 07792358998.

How big are the biscuits?

The biscuits are bone shaped and are cut using a cutter 6.5cm long and 1.5cm wide. Depending on the recipe will depend on the biscuit size after baking. All our biscuits can be easily broken.

Do you deliver?

We will deliver free of charge to M24 postcode and surrounding areas. Please email us first on shop@luckydogdeli.co.uk to enquire.

Can I collect?

We do offer collection, please email us first to check we are available when you would like to collect. shop@luckydogdeli.co.uk

How quick is Delivery?

We use Royal mail 2nd Class postal service as this is the most cost-effective way to get our products to you. For general orders we usually have available stock so orders placed before 2pm will usually be shipped the same day. Royal Mail aim to deliver with 2-3 working days. (Please allow up to 14 days in exceptional cases).

How much does delivery cost?

Delivery is £3 on all orders, we do offer free delivery on all orders over £25

Will it fit through my letter box?

This all depends on the size of your letterbox, don’t worry if not Royal mail will hold it safely for up to 2 weeks until it is convenient for you to collect.

How can I pay?

We accept most major credit and debit cards as well as PayPal. We can offer payment on collection / delivery if arranged in advance please email us to enquire.  Shop@luckydogdeli.co.uk

I’ve changed my mind what do I need to do?

Please contact us on help@luckydogdeli.co.uk

Is my information shared?

We do not share your information with third parties. With your permission though we may like to notify you of upcoming offers and new products, we would hate your pet to miss out.

Can I have your recipes?

All the best recipes are secret, but rest assured we always use the best ingredients we can find to go into our recipes as what your pets eat is as important to us as it is to you.

My pet is allergic to something.

All the ingredients are listed within each product description, if you are unsure please do not hesitate to get in touch with us and we will advise you. help@luckydogdeli.co.uk

Could I eat the biscuits?

We do make them for your pets but all the ingredients used are fit for human consumption but we cannot be held responsible for any bum sniffing or barking!