Frequently Asked Questions
How long will the treats last?
Air dried treats come with an excellent shelf life. All our treats are labelled but you can certainly expect more than 3 months at the very least. However if your dogs are like mine they won't be lasting that long!
Do you offer wholesale?
We are pleased to be able to offer a wholesale terms for business’. Please contact us on help@luckydogdeli.co.uk so we can discuss your requirements further. Alternatively feel free to contact us on 07792358998.
Do you deliver?
We will deliver free of charge to M24 postcode and surrounding areas. Please email us first on shop@luckydogdeli.co.uk to enquire. We offer free delivery on all orders over £35.
Can I collect?
We do offer collection, please email us first to check we are available when you would like to collect. shop@luckydogdeli.co.uk
How quick is Delivery?
We use Royal mail 2nd Class postal service as this is the most cost-effective way to get our products to you. For general orders we usually have available stock so orders placed before 2pm will usually be shipped the same day. Royal Mail aim to deliver with 2-3 working days. (Please allow up to 14 days in exceptional cases).
How much does delivery cost?
Delivery is £4.99 on all orders, we do offer free delivery on all orders over £35
Will it fit through my letter box?
This all depends on the size of your letterbox, don’t worry if not Royal mail will hold it safely for up to 2 weeks until it is convenient for you to collect.
How can I pay?
We accept most major credit and debit cards as well as PayPal. We can offer payment on collection / delivery if arranged in advance please email us to enquire. Shop@luckydogdeli.co.uk
I’ve changed my mind what do I need to do?
Please contact us on help@luckydogdeli.co.uk
Is my information shared?
We do not share your information with third parties. With your permission though we may like to notify you of upcoming offers and new products, we would hate your pet to miss out.
My pet is allergic to something.
All the ingredients are listed within each product description, if you are unsure please do not hesitate to get in touch with us and we will advise you. help@luckydogdeli.co.uk